Terms & Conditions
1. NO RETURN OR EXCHANGE POLICY
At Golden Locks Hair, we prioritize quality and satisfaction by ensuring each hair product undergoes a
thorough quality control check. Due to the personal nature of our products and hygienic reasons, all
sales are final.
We cannot accept returns or exchanges on any hair pieces, or related accessories once purchased.
This policy is in place to maintain the highest hygiene standards and ensure each client receives brandnew, untouched products.
We encourage customers to consult our team for guidance before purchasing to ensure the best
match for their needs. Thank you for understanding and trusting Golden Locks Hair with your beauty
investment
2. PROCESSING TIME
It takes 1–2 business days to process your order once payment have cleared in our bank account. If
your selected hair extensions are in stock, we will ship them out within 2 business days, unless other
arrangements have been made for express delivery or earlier in-studio collection.
For custom orders or items not currently in stock, the estimated delivery timeframe is 3–6 weeks. This
is because our products are manufactured abroad, and the process includes production time,
international shipping, customs clearance, and final local delivery within South Africa.
Once your custom order has arrived at our studio, it will be processed within 24 hours and shipped
within 2 business days—unless you have arranged to collect it in person.
3. SHIPPING POLICY
We offer free nationwide shipping within South Africa on all orders over R1500.
For orders under R1500, a flat shipping fee of R120 applies. Please note that shipping fees are subject
to change without prior notice. You will be notified of the applicable fee when placing your order.
Prefer a different delivery option? You're welcome to arrange in-studio collection or request
alternative shipping methods by contacting us directly. We’re happy to accommodate where possible.
Central areas: 1-2 Business days
Outlying areas: 2-3 Business days
We ship Monday through Friday. We cannot guarantee Saturday delivery, even if your shipping is
upgraded to express. You will receive a confirmation e-mail with the tracking link once your order
ships which can take up to 48 hours to update. If you do not see your shipping confirmation email in
your inbox after 1 business day, please double check your junk/spam or promotions folder. We cannot
be held accountable for any delays caused by the carrier. Alternatively, you are welcome to reach out
to us for your tracking number at orders@goldenlockshair.co.za
4. IMPORTANT SHIPPING INFORMATION
Please note that if inaccurate or incomplete addresses are provided or if there are any unverified
details with your order, processing may be delayed by an additional 1-2 business days. Be sure to
confirm that suite, apartment, or unit numbers are included where applicable, along with any special
delivery instructions. We encourage all customers to carefully review their shipping and billing
information prior to checkout to help avoid potential delays. We cannot be held responsible for orders
that are delayed or misrouted due to incorrect information. If you need assistance with correcting an
address on an order, please contact us at orders@goldenlockshair.co.za.
All packages are shipped through Courier Guy, which requires a unique PIN sent to your cell phone 10
minutes before delivery. This PIN ensures secure handover by verifying that the package is received by
the correct person, as it cannot be delivered without the correct delivery PIN.
5. TRACKING YOUR PACKAGE
After your order is shipped, we will send you an email shipment confirmation. It will also provide a
shipment tracking number, with easy links to the shipping carrier’s websites, so you can track the
status of your order. Contact Us if you need help tracking your order. orders@goldenlockshair.co.za
6. INTERNATIONAL TAXES, DUTIES AND CUSTOMS
Orders delivered outside of South Africa may be subject to import taxes and fees determined by your
local customs authority. These charges are not collected by Golden Locks Hair and are not included in
the total purchase price at checkout. To receive your order, any applicable charges must be paid
directly to your local import taxation authority.
Occasionally, customs may review orders, which can lead to delays or additional fees. These delays are
beyond our control, and the processing time may vary significantly by package. Unfortunately, we are
unable to expedite this process.
Whether or not a customs fee will apply depends on the regulations of the destination country. Any
import duties are charged once the parcel reaches the destination country and must be paid by the
recipient. As import policies and fees differ widely between countries, Golden Locks Hair cannot
predict or control these charges.
If you have any questions, please reach out to us at orders@goldenlockshair.co.za