Frequently Asked Questions

Yes, you can colour your hair extensions, but it is only recommended to dye them to a darker colour. Darker hair colours provide more predictable outcomes. Bleaching or lightening the extensions is not advised, as this process often leads to unwanted orange or yellow shades and can severely dry out and damage the hair. It's important to remember that hair extensions, regardless of quality, are "dead" hair and do not benefit from the natural stimulation provided by roots, unlike your natural hair.

No, we do not recommend bleaching or highlighting your hair extensions, as this will damage the hair and the outcome is not predictable. Toning the hair extensions is acceptable, as well as washing them with silver shampoo. We take no responsibility for hair colours that have been ruined or permanently altered due to colour changes done at your own discretion.

Our clip-in hair extensions can last anywhere from 6 to 12 months for regular users, or even longer for those who use them occasionally. The lifespan of the extensions largely depends on how well they are maintained. Factors such as how often you wash the hair, the use of heating tools, gentle brushing, and careful storage can all impact the durability and longevity of the hair extensions

Yes, you can use heating tools on Golden Locks Hair extensions, but it's important to do so carefully to avoid damaging the hair and to prolong their lifespan. Use a heat protectant on the hair extensions and avoid using heating tools that exceed 185°C. Try not to use heating tools too often, as frequent use can shorten the lifespan of your hair extensions. Always be gentle with the hair. Under no circumstances should you use any form of heating tools on the silicone seamless weft part of the hair, as it will melt and cause the hair to fall apart.

No, it is not recommended to sleep with your clip-in hair extensions in. Clip-in hair extensions are designed for temporary use, such as for a day, night out, or special occasion. Sleeping with them can cause the clips to move around, potentially pulling and damaging your own hair and scalp. Additionally, it can lead to tangled hair extensions and shorten their lifespan.

Yes, you can cut your hair extensions shorter or into layers, or style them as you desire. Keep in mind that clip-in extensions are inserted in a “layered” effect, so if the cut is too blunt, it may show solid lines where the hair is inserted in its several rows. It’s best to have a professional insert and cut your clip-in extensions to ensure a seamless look. Make notes of the order in which the hair was clipped in to recreate the same look in the future.

Remy hair is collected from multiple donors of the same length with cuticles aligned in the same direction, reducing tangling and giving it a natural shine. It has undergone chemical processing to achieve a uniform colour and has a lighter feel. Virgin hair is collected from a single donor with naturally aligned cuticles and has not been chemically processed, which enhances its durability and longevity. Virgin hair tends to have a heavier feel compared to Remy hair. If you're interested, you can visit the studio to see an in-person comparison of the two types.

Seamless silicone weft clip-in hair extensions are designed for a natural and comfortable look. The seamless weft lies flat against the scalp, minimizing visibility and providing a smooth transition between the natural hair and extensions. Integrated silicone strips enhance comfort by cushioning the clips, reducing friction, and preventing damage to the natural hair. The clip-in design allows for easy application and removal, making them ideal for temporary use. These extensions offer a natural appearance with less bulk and are more comfortable than traditional clip-ins

Seamless clip-in extensions and traditional weft clip-in extensions differ mainly in construction and comfort. Seamless extensions feature a flat, undetectable weft with a silicone base that lays close to the scalp, offering a natural look and added comfort by reducing irritation. The seamless design minimizes the visibility of the extension line, blending seamlessly with natural hair. In contrast, traditional weft extensions have a thicker, more visible weft that may not lay as flat, making the extension line more noticeable. This can sometimes lead to less comfort due to bulkiness and pressure on the scalp. Overall, seamless extensions provide a smoother appearance and greater comfort.

To wear clip-in hair extensions comfortably and effectively, your natural hair should generally be atleast shoulder length. This length allows the extensions to blend seamlessly with your natural hair andprovides enough coverage to hide the clips.If your hair is shorter than this, the extensions might be more visible and could potentially cause anoticeable transition between your natural hair and the extensions.

No, swimming with temporary hair extensions is not advisable due to potential damage and practical concerns. Chlorine and saltwater can harm both your natural hair and the extensions, causing dryness, tangling, and reduced lifespan. Additionally, the clips securing the extensions may become loose or dislodged in water, increasing the risk of losing or damaging them. Swimming can also lead to tangles and matting, which can be difficult to manage and might cause breakage.

"Remy" refers to a specific type of hair used in hair pieces. The term "Remy" describes hair that has been collected with the cuticles intact and aligned in the same direction. This alignment helps reduce tangling and ensures that the hair behaves more like natural hair. Remy hair is known for its smoothness and natural appearance.

Clip-in hair extensions and hair toppers use small, durable clips to securely attach the hair piece to natural hair. The most common type is the snap comb-in clip, which features a spring mechanism that snaps open and closed for easy application and removal. This type of clip provides added grip and pressure to hold the hair piece in place. Made from stainless steel, these clips are very lightweight, so you don’t feel their weight in the hair at all.

If we have your requested hair in stock, we can ship it out within 1-2 business days. Shipping typically takes between 1-3 business days, depending on your location. However, if your order is not in stock, shipping may take between 3 to 6 weeks after we receive your deposit. Once we confirm that your desired hair colour is available, we will notify you. For additional details, please refer to our terms and conditions regarding our shipping policy.

Yes, you can, first gently brush your hair extensions through to remove any tangles. Fill a sink or basin with lukewarm water and add a small amount of sulphate-free shampoo. Gently lather the hair from mid-length to ends—avoid rubbing or twisting. Rinse thoroughly and apply a hydrating conditioner, letting it sit for 5–10 minutes before rinsing again. Gently squeeze out excess water and lay flat on a towel to air-dry—never wring or rub. Deep condition occasionally for extra moisture. Avoid washing too often; every 10–15 wears are ideal to maintain softness and extend the lifespan of your extensions. We can also deep clean and treat your hair extensions for you at R250 per set and replace hair clips at R25 per clip.